Caramels.com

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We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for som

We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order.&#xA0;You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for some reason you do not receive a tracking email, please<a href="https://caramels-shop.gorgias.help/en-US/contact">&#xA0;send us a message</a> and we will forward you the information.

Where's my order?

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping address.&#xA0;If your order has not shipped and you need to make a change, please contact us ASAP! Please include your order number, the intended delivery address, and use &#x201C;&#x1F6A8; URGENT: Order Update/Address Change&#x201D; in the subject line!<hr>Related Articles: <a href="https://caramels-shop.gorgias.help/en-US/how-can-i-contact-customer-service-1224521" rel="noopener noreferrer" target="_blank">How do I contact customer service?</a>

🚨 I need to change my order/shipping address!

We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email

We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours.If you haven&#x2019;t received a response, please manually check your inbox for emails from these addresses: <a data-end="359" data-start="340" rel="noopener">hello@goatfoods.com</a> and <a data-end="382" data-start="364" rel="noopener">hello@caramels.com</a>. Sometimes our replies can end up in your Spam or Promotions folder by mistake.

Help! I Haven't Heard Back From Customer Service?

We're sorry to see you go!. To no longer receive our emails, please use this link:. Unsubscribe: https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=Uxwk5S. To no longer receive our text messages, reply STOP to the last message you received f

We&apos;re sorry to see you go!To no longer receive our emails, please use this link:Unsubscribe:&#xA0;<a href="https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=Uxwk5S" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=Uxwk5S</a>To no longer receive our text messages, reply STOP to the last message you received from us.

How do I unsubscribe from marketing emails/texts?

Of course! Select "CLICK HERE to Add a Personal Gift Note" in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more info!.

Of course! Select &quot;CLICK HERE to Add a Personal Gift Note&quot; in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more info!&#xA0;<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/mJQz875Abm7adpn4/2025031821-5846eb20-0c29-4c47-ae40-2e2710d63769-screenshot%202025-03-18%20at%202.31.46%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib">

Can I add a Gift Note?

If covered and stored properly, our caramels can last anywhere from 6-9 months! Storing them in a cool and dry place is an ideal storage condition.

If covered and stored properly, our caramels can last anywhere from 6-9 months! Storing them in a cool and dry place is an ideal storage condition.

What is the Shelf Life of caramels?

Unfortunately, you cannot mix and match our sampler size tubes, at least not yet. However, you can do so with our gift boxes with full size tubes!

Unfortunately, you cannot mix and match our sampler size tubes, at least not yet. However, you can do so with our gift boxes with full size tubes!

Can I make a customer Sampler Pack?

The flavor label is located on the bottom of each tube!

The flavor label is located on the bottom of each tube!

How do I distinguish between the tubes in my order?

To apply a discount code or gift card, copy the code into the box labeled "Discount code or gift card" at checkout. Then, click "Apply.".

To apply a discount code or gift card, copy the code into the box labeled &quot;Discount code or gift card&quot; at checkout. Then, click &quot;Apply.&quot;<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/mJQz875Abm7adpn4/2025031916-8f475bdb-bb6a-4c01-abb4-740aacde7ead-screenshot%202025-03-19%20at%209.58.53%E2%80%AFam.png" style="width: 300px;" class="fr-fic fr-dib">

How do I use a discount code/gift card?

Have a question? We're here to help!. Email hello@caramels.com. Phone (English): 833-493-3166. Phone (Español): 561-220-2881

Have a question? We&apos;re here to help!Email <a href="mailto:hello@licorice.com">hello@</a><a href="//caramels.com">caramels.com</a>&#xA0;Phone (English): 833-493-3166Phone (Espa&#xF1;ol): 561-220-2881

How can I contact customer service?

Full-Size Tube: 7” tall and 3” in diameterSample-Size Tube: 3.5” tall and 3” in diameterGift Box: 10.75” x 7.5” x 4”Gift Note: 4" x 6"

<div data-block="true" data-editor="8bbre" data-offset-key="cfnro-0-0" id="isPasted"><div data-offset-key="cfnro-0-0">Full-Size Tube: 7&#x201D; tall and 3&#x201D; in diameter</div></div><div data-block="true" data-editor="8bbre" data-offset-key="9s7r8-0-0"><div data-offset-key="9s7r8-0-0">Sample-Size Tube:&#xA0;3.5&#x201D; tall and 3&#x201D; in diameter</div></div><div data-block="true" data-editor="8bbre" data-offset-key="9fns1-0-0"><div data-offset-key="9fns1-0-0">Gift Box: 10.75&#x201D; x 7.5&#x201D; x 4&#x201D;</div></div><div data-block="true" data-editor="8bbre" data-offset-key="eubdt-0-0"><div data-offset-key="eubdt-0-0">Gift Note:&#xA0;4&quot; x 6&quot;</div></div>

What are the packaging dimensions?

Editing your cart is quick and easy! Follow these simple tips below. To access your cart, click on the shopping cart icon in the top right corner of your screen. To edit quantity, click the + and - minus buttons.To remove an item, click the trash can

Editing your cart is quick and easy! Follow these simple tips below.To access your cart, click on the shopping cart icon in the top right corner of your screen.To edit quantity, click the + and - minus buttons.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/mJQz875Abm7adpn4/2025032021-88848744-325d-4632-999f-e78b98fd01f3-7.gif" style="width: 300px;" class="fr-fic fr-dib fr-fil">To remove an item, click the trash can icon.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/mJQz875Abm7adpn4/2025032021-c849cf6e-215a-418f-a6fb-913a428f2096-8.gif" style="width: 300px;" class="fr-fic fr-dib fr-fil">

How do I edit my cart?

Creating a gift box is simple and easy! Follow the steps below to create your custom assortment. 💝. Step 1: Pick how many tubes you'd like in your gift box.Step 2: Pick which flavors you'd like to include. Your selections will show in the space to t

Creating a gift box is simple and easy! Follow the steps below to create your custom assortment. &#x1F49D;&#xA0;Step 1:&#xA0;Pick how many tubes you&apos;d like in your gift box.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/mJQz875Abm7adpn4/2025032117-0624175f-af22-44ce-80dd-032cc8e27d42-9.gif" style="width: 467px;" class="fr-fic fr-dib fr-fil">Step 2:&#xA0;Pick which flavors you&apos;d like to include.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/mJQz875Abm7adpn4/2025032117-603ce397-1c31-4fec-84b3-a444eb5f2f1c-10.gif" style="width: 426px;" class="fr-fic fr-dib fr-fil">Your selections will show in the space to the right.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/mJQz875Abm7adpn4/2025032117-e0482470-ac57-4d50-b966-7fdd639032c1-untitled%20(7%20x%205%20in)%20(7%20x%202.5%20in)%20(7%20x%202.5%20in)%20(6%20x%202.5%20in).gif" style="width: 423px;" class="fr-fic fr-dib fr-fil">Step&#xA0;3: Click Add To Cart to add the gift box to your order.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/mJQz875Abm7adpn4/2025032117-0e8b4266-a055-4d72-986b-33f543841e82-12.gif" style="width: 423px;" class="fr-fic fr-dib fr-fil">