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Where's my order?
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Where's my order?
We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for som
🚨 I need to change my order/shipping address!
Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a
Help! I Haven't Heard Back From Customer Service?
We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email
How do I unsubscribe from marketing emails/texts?
We're sorry to see you go!. To no longer receive our emails, please use this link:. Unsubscribe: https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=Uxwk5S. To no longer receive our text messages, reply STOP to the last message you received f
Can I add a Gift Note?
Of course! Select "CLICK HERE to Add a Personal Gift Note" in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more info!.
What is the Shelf Life of caramels?
If covered and stored properly, our caramels can last anywhere from 6-9 months! Storing them in a cool and dry place is an ideal storage condition.
Can I make a customer Sampler Pack?
Unfortunately, you cannot mix and match our sampler size tubes, at least not yet. However, you can do so with our gift boxes with full size tubes!
How do I distinguish between the tubes in my order?
The flavor label is located on the bottom of each tube!
How do I use a discount code/gift card?
To apply a discount code or gift card, copy the code into the box labeled "Discount code or gift card" at checkout. Then, click "Apply.".
How can I contact customer service?
Have a question? We're here to help!. Email [email protected]. Phone (English): 833-493-3166. Phone (Español): 561-220-2881
What are the packaging dimensions?
Full-Size Tube: 7” tall and 3” in diameterSample-Size Tube: 3.5” tall and 3” in diameterGift Box: 10.75” x 7.5” x 4”Gift Note: 4" x 6"
How do I edit my cart?
Editing your cart is quick and easy! Follow these simple tips below. To access your cart, click on the shopping cart icon in the top right corner of your screen. To edit quantity, click the + and - minus buttons.To remove an item, click the trash can
How do I create a custom gift box?
Creating a gift box is simple and easy! Follow the steps below to create your custom assortment. 💝. Step 1: Pick how many tubes you'd like in your gift box.Step 2: Pick which flavors you'd like to include. Your selections will show in the space to t