Purchasing Information

Payment options, subscription management & more!

What payment options are available?

We accept most major credit and debit cards, ShopPay, PayPal, Google Pay and Apple Pay.

Can I send an order via email?

If you feel more comfortable emailing an order, you can send us an email at [email protected]. Be sure to include:. Upon receiving your email, we will contact you via invoice to gather your payment information. Please DO NOT send your credit card in

I am sending caramels as a gift. Is pricing information included in the shipment?

Our priority is to create delightful gifting experiences for our customers. Therefore, we never include any pricing information in our orders, as most of them are sent as gifts.

How do I create a recurring shipment?

You can create a subscription while browsing on a product page and selecting Subscribe & Save. Then, simply select your preferred shipment frequency, add to bag and check out as normal while enjoying your discount! Don’t worry, we’ll send you an emai

How do I manage my subscription?

Once you’ve subscribed, your subscription is easy to manage! Log in here!

I can't checkout. Help!

If you run into an issue attempting to place your Caramels.com order, we recommend clearing your cache and cookies, and trying to place the order again in a few minutes. Shopping in an incognito browser or on another device typically fixes any site b

My discount code doesn't work. Help!

If you’re having trouble redeeming a discount code, here are a few things to consider:. If you’re still having trouble, please send us a message here.

I forgot to add my Gift Card/Discount!

No worries, it happens! Just email us at [email protected] with your discount code or your gift card code, and one of our agents would be happy to make the adjustment for you.