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Caramels.com

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We accept most major credit and debit cards, ShopPay, PayPal, Google Pay and Apple Pay.

What payment options are available?

Purchasing Information

What happens after I place an order?

I need to make a change to my order before it ships!

Can I ship it as a gift?

What's your return policy?

Help, my order was returned to sender!

Where is my gift card?

Help, there are extra item(s) in my order!

How do I add a Gift Band?

Orders

Where are the caramels made?

How many caramels are in each tube?

Are your caramels gluten free, sugar free, or dairy free?

Will my caramels melt with warmer weather?

Can I get a catalog of your products?

Are your products Kosher?

What are your ingredients?

How to store your caramels

General

Can I send an order via email?

I am sending caramels as a gift. Is pricing information included in the shipment?

How do I create a recurring shipment?

How do I manage my subscription?

I can't checkout. Help!

My discount code doesn't work. Help!

I forgot to add my Gift Card/Discount!

How fast will my order arrive?

Can I ship an order to multiple addresses?

Do you ship internationally?

Where is my large order?

Do you offer free shipping?

Holiday Shipping

Shipping

I forgot my password. How do I get a new password?

How do I unsubscribe to text messages?

Can I make changes to my recurring subscription?

My Account

Where can I login to see my perks?

What is the G.O.A.T. Club Paid Membership?

My Membership Credit Isn't Applying - What Do I Do?

Do I Need a Separate Membership For Each Site?

G.O.A.T. Club Paid Membership

Where's my order?

🚨 I need to change my order/shipping address!

Help! I Haven't Heard Back From Customer Service?

How do I unsubscribe from marketing emails/texts?

Can I add a Gift Note?

What is the Shelf Life of caramels?

Can I make a customer Sampler Pack?

How do I distinguish between the tubes in my order?

How do I use a discount code/gift card?

How can I contact customer service?

What are the packaging dimensions?

How do I edit my cart?

How do I create a custom gift box?

What payment options are available?Updated 2 years ago